Software Delivery Platform Transformation & Operations
A centralized software delivery and testing platform, followed by managed operations under agreed SLAs — maintenance, L1–L2 user support, incident management and continuous enhancements.
Service
Managed Services & L1–L3 Application Support
We don't just build and hand off. We monitor, maintain and continuously improve business-critical applications and platforms, with L1–L3 support and 24/7 monitoring and support available under agreed SLAs.
L3 engineering support is one of our core strengths: the engineers who support your platform work down to code and configuration level, fix root causes and contribute permanent improvements back into the product.
Contact us →Problems this service helps solve
- Your internal team spends its time firefighting instead of building features.
- Incidents get fixed, but the same problems keep coming back.
- Support stops at triage — nobody can fix issues at code or configuration level.
- Business-critical platforms need monitoring and support outside office hours.
- Knowledge of the platform sits with a few people and is not documented.
Capabilities and scope
Monitoring & alerting
24/7 monitoring and support available under agreed SLAs, with alerting on the signals that matter.
Incident & problem management
Incident response, root-cause analysis and problem management, so recurring issues are fixed at the source.
Application & platform maintenance
Security patching, vulnerability management, updates and regular health checks.
Performance & capacity
Performance optimization, capacity planning and scaling decisions based on real usage.
Continuous improvement
Regular reports on system health, incidents and recommended improvements.
Operational ownership
We take responsibility for day-to-day operations within the agreed scope, so your team can focus on new features.
Support levels: L1, L2 and L3
Support is organized in three levels. Scope, support hours and service levels are agreed for each engagement.
L1
First-line support
- Intake and registration of requests and incidents
- Initial triage and prioritization
- Routine operational support and user questions
L2
Application & platform support
- Investigation at application and platform level
- Deeper operational troubleshooting
- Configuration and service-level remediation
L3
Engineering support
- Engineering-level troubleshooting
- Source-code and configuration changes
- Root-cause remediation and permanent technical fixes
- Improvements contributed back into the product or platform
Typical deliverables
- Support model (L1–L3) and service levels agreed per engagement
- Monitoring and alerting setup
- Incident, problem and change handling
- Regular health, incident and improvement reports
- Up-to-date operational documentation
Technologies from our project work
Relevant project experience
How we approach the engagement
Onboarding & knowledge transfer
We learn the platform, document it and agree the support model and escalation paths.
Agreed service levels
Support hours, response targets and escalation are agreed per engagement and written into the SLA.
Operate
Monitoring, L1–L3 support and incident handling within the agreed SLA.
Improve
Root causes are fixed permanently and improvements are fed back into the platform, with regular reporting.
Related services
Looking for a long-term operations partner?
Tell us which platform needs support and the service level you need.
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